Contact us

If you have a question about your receiving, your tracking number, please be sure it has been 7-10 days after you've ordered as that is the general processing time.

If you have a question about switching items, please provide us with an order number and message us.

You can reach us at:

service@newsoleil.com

9:00 - 18:30, Monday - Saturday

Our office hours are 9am-6:30pm EST - we respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!

Thank you